This was my first attendance and not my last. Conference was well put together and planned well. Lots of knowledge is shared here. I learned more in 3 days than in the last 1 year.

- Douglas Kahane

Owner/Tech., Douglas Kahane, LLC

Sessions

All session seminars to be held in the Baltimore Convention Center unless otherwise noted

Session I

Wednesday, September 22 1:00pm - 2:15pm

Residential Commissioning: The ABCs of Superheat, Sub-cooling, and Airflow
Room 325

Get Free Airtime and Publicity Without Getting Up From the Couch
Room 321

Open Book Management: Team Building
Room 324

Maintenance Agreement Magic: Create Value in Your Service Business
Room 322

15 Tips on How to Analyze Financial Statements
Room 326

Session II

Wednesday, September 22 2:30pm - 3:45pm

10 Tips On How To Improve Your Field Technicians’ Performance
Room 322

How Well Does Your Field Team Connect With the Homeowner?
Room 323

Partnerships That Work: What You Need to Succeed
Room 321

Carbon Monoxide: Are You Singing in the Choir or Just Humming? (Things the Hummers Don’t Know)
Room 325

Mixing Technology and Sales: The Truth about Selling Indoor Air Quality Services
Room 324

Session III

Wednesday, September 22 4:30pm - 5:45pm

An HVAC Contractor’s Guide to Becoming a Household Name
Room 324

Customer Satisfaction: Much More Than Just Fixing or Installing Stuff
Room 325

How to Build A Winning Service and Sales Team
Room 322

Married Couples: How To Survive Working Together in a Family Business
Room 321

Duct Design Fundamentals: 10 Tips To Keep You Out of Trouble
Room 326

Session IV

Thursday, September 23 8:00am - 9:15am

Social Media Strategies for Building Your Brand
Room 301

Get Free Airtime and Publicity Without Getting Up From the Couch
Room 325

How Well Does Your Field Team Connect With the Homeowner?
Room 321

Carbon Monoxide: Are You Singing in the Choir or Just Humming? (Things the Hummers Don’t Know)
Room 324

Improve Your Service Culture and Reap the Benefits NOW!
Room 326

Innovations & Opportunities I

Thursday, September 23 3:45pm - 5:00pm

Comfort, Control and Choice for HVAC and Smart Energy devices.
Room 324

Why Financing and How To Grow Your Business With It
Room 326

Session V

Thursday, September 23 5:15pm - 6:30pm

Maintenance Agreement Magic: Create Value in Your Service Business
Room 301

10 Tips On How To Improve Your Field Technicians’ Performance
Room 325

Residential Commissioning: The ABCs of Superheat, Sub-cooling, and Airflow
Room 321

Married Couples: How To Survive Working Together in a Family Business
Room 324

Partnerships That Work: What You Need to Succeed
Room 326

Session VI

Friday, September 24 8:00am - 9:15am

Open Book Management: Team Building
Room 326

Duct Design Fundamentals: 10 Tips To Keep You Out of Trouble
Room 325

Customer Satisfaction: Much More Than Just Fixing or Installing Stuff
Room 323

Mixing Technology and Sales: The Truth about Selling Indoor Air Quality Services
Room 301

An HVAC Contractor’s Guide to Becoming a Household Name
Room 324

Innovations & Opportunities II

Friday, September 24 3:45pm - 5:00pm

Why Financing and How To Grow Your Business With It
Room 324

Comfort, Control and Choice for HVAC and Smart Energy devices.
Room 326

Session VII

Friday, September 24 5:15pm - 6:30pm

How to Build A Winning Service and Sales Team
Room 324