Room 322
Wednesday, September 22, 2010
2:30pm - 3:45pm
Room 325
Thursday, September 23, 2010
5:15pm - 6:30pm
Here is what people are saying about Comfortech:
“If you want to stay on top of what is happening in the HVAC industry, Comfortech is a must.”
— William M. Jones
President/Founder, Jones Services Company, LLC
10 Tips On How To Improve Your Field Technicians’ Performance
It’s been said that if you don’t measure, then you’re just guessing when it comes to HVAC system performance. But have you ever thought about applying this maxim to the performance of your field personnel? Linda Couch, the Chief Operating Officer of Parrish Services, Manassas, VA, will provide 10 tips on how you can set up and track the financial performance of your technicians, communicate their performance to them, and help them improve. In these tough economic times, everyone wants more bang for the buck. If you’re a service manager, technician, or business owner, this session could be the answer to your productivity issues.
Presenters
Linda Couch
Parrish Services, Inc. - Manassas, VA
Linda Couch is the Chief Operating Officer and Vice President of Sales for Parrish Services based in Manassas, VA. Linda has spent the majority of her career in the IT sector, managing service organizations as large as $100 million in revenue, acting as the chief strategist for a $5 billion global service organization, and successfully mentoring IT service companies, two of which were her partners in winning the prestigious Department of Defense Nunn-Perry Award. Linda has a B.S. in Mathematics and an MBA, and she is a Doctor of Management student. At Parrish, she has applied her commercial successes and academic discipline to focus on developing and implementing profitable growth strategies and tactics for an already successful, full mechanical contracting firm. Even during this recent recession, the Parrish team has driven exceptional results, including revenue growth of 87% during Linda’s first year with the firm.
