Room 326
Thursday, September 23, 2010
8:00am - 9:15am
Room 323
Friday, September 24, 2010
5:15pm - 6:30pm
Here is what people are saying about Comfortech:
“Comfortech is the one of the most value packed events you can spend in a year for both the contractor and vendor alike. The contractor has a venue to find new products and ideas that will transform their companies to the next profit level. The vendors find a large group of qualified leads and current clients to make the sales numbers jump immediately. Comfortech is a permanent fixture in our marketing budget year after year. See you in Baltimore in 2010!”
— Kurt Wessling
Director of Sales, Jackson Systems
Improve Your Service Culture and Reap the Benefits NOW!
Trends in service quality improvement have come and gone, but the one thing that helps companies like Bardi Heating and Air Conditioning not only weather economic storms, but thrive in them, is to have a service culture and sticking to it. Service Operations Manager Gresham Ardi will explain why he reinforced Bardi’s culture with his field service technicians and how, by making the culture tangible, he totally revamped the service department’s bottom line, improved morale, and kept his technicians fully employed while competitors struggled to stay afloat. Looking for ways to boost the efficiency and productivity of your service department? Ardi will share his real world experience with you. If you don’t leave this session with at least one action item in improving the culture of your service department, then you must have fallen asleep.
Presenters
Gresham Ard
Bardi Heating & Air Conditioning - Norcross, GA.
Operations Manager for the Commercial and Residential Service Departments
The newest addition to the Bardi professional team. A third generation industry expert, he started his career as a residential service technician, gaining invaluable insight into consumer needs. Gresham has an Associate Degree from Griffin Technical College in Air Conditioning Technology, holds a Class II Unrestricted Air conditioning License for the State of Georgia, and is a Certified Air Balance Diagnostician. Supervising the day-to -day operations in the service departments, Gresham’s goal is to ensure that each customer gets the highest level of Bardi service.
